Refund and Return Policy

Refund and Returns Policy

Vic Market Sports Refunds and Returns  

In the event that you need to return something that is either; 

  • damaged  
  • not as you expected
  • the wrong size? 

The first step is to notify us of the damage or other reason with your dissatisfaction of the purchased goods by email or telephone via our Contact Us service and provide details of the issue of concern including advice that you wished to return  the purchased goods  

Gift vouchers purchased cannot be redeemed for cash. 

Depending on the reason for the return, we reserve the right  to determine whether  to issue  a refund of your purchase price,  or replace the item(s). 

Please also note the ‘Return Shipping Charges‘ section below which will be applied for shipping costs, and ‘Afterpay Surcharges‘ for transactions paid via Afterpay.

As you may expect, we ask that you return your purchase in unused condition, with its original packaging intact – refunds will not be issued for worn or used products.

Please contact us at support@vicmarketsports.com.au or on +61 (03) 8541 7550 and we will help you with your returns request 

 

Please note:

  • To be accepted for return, items must be in their original purchase condition, including the original product packaging. Any item that you received with tags attached must be returned with those tags attached and intact.Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued. All items are inspected by our warehouse personnel. If your returned item appears to be worn / soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order.

Please follow these guidelines to send back your order to be refunded. After we have received your return, inspected it, and approved it for a refund, we will credit your desired account minus the postage charges. Please allow up to two weeks for money to be credited.

Vic Market Sports Return Shipping Charges

We will  pay shipping charges for  merchandise that is either defective or damaged, or alternately  an error  is attributed to our the processing  of your purchase order. 

If by mutual agreement  you are deemed authorized to return a defective or damaged item, you are responsible for the  shipping costs. 

We will cover the cost to resend the replacement item/s vis our standard  eParcel delivery services (local and international)  


Vic Market Sports Afterpay Surcharges

If your return or refund is approved, please note that we will refund you the cost of your order, less any payment surcharges incurred.